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Apex Dental
AI Chatbot that handles 80% of patient enquiries
40% more bookings, zero after-hours missed calls
The Challenge
Apex Dental was missing up to 40% of patient enquiries that came in outside of office hours. Receptionists were overwhelmed during the day, and prospective patients calling in the evening simply got no answer. The practice was losing thousands in potential revenue each month.
The Solution
We built a custom AI chatbot trained specifically on Apex Dental's treatments, pricing, FAQs, and appointment availability. The chatbot was embedded on their website and integrated with their booking system, allowing patients to get answers and book appointments 24/7 — without any staff involvement.
The Results
- ✓40% increase in new patient bookings
- ✓80% of enquiries handled automatically without staff involvement
- ✓£18,000 saved annually on receptionist overtime
- ✓Zero after-hours missed calls — all enquiries now captured
“The chatbot handles 80% of our enquiries now. Best investment we've made. Our receptionists can finally focus on the patients who are actually in the building.”
S
Sarah M.
Practice Manager, Apex Dental
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